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Consumer Services Division
Phone:  (501) 371-2640; (800) 852-5494
Fax:  (501) 371-2749
We can help! The Consumer Services Division (CSD) assists consumers with complaints and inquiries regarding insurance companies, agents and adjusters.  In the event of significant storm damage or catastrophic events, CSD sends representatives to the damaged area to assist homeowners with filing claims and procuring emergency living expenses from their insurers.

CSD travels statewide to provide educational information and materials, free of charge, at various community groups, fairs, expos, shows and speaking engagements.  In addition, they attend Dislocated Worker Workshops in the event of a plant closing or layoff to assist workers with their insurance questions and concerns.
From time to time insurance consumers experience difficulties in dealing with an insurance company or agent.  If the problem cannot be resolved between the consumer and the company, consumers are encouraged to file a written complaint through the Consumer Services Division of the Arkansas Insurance Department.
  • I just have a question about insurance, who do I call?
You may call the Arkansas Insurance Department at 1-800-852-5494 or click here to email us.
  • Consumer Services Survey  - How did we do?
    Your opinion is very important to us!  You can help us improve our services by completing our survey. 

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