The initial AR SHIIP counselor training is an intense self-study, in-person, and Zoom training. The modernized regimen is intended to educate and certify new AR SHIIP counselors, who will actively assist people with questions and issues about Medicare and report those contacts via STARS (SHIP Tracking and Reporting System). It is not intended to provide Medicare training for people who only want to learn more about Medicare to use personally.

Skilled and Certified AR SHIIP counselors are required to complete an refresher training annually.